FAQs – Rug Online

Free UK Delivery | Made in Britain | Secure Payment


Can I purchase products on the Rug Online website?

Yes, but currently we can only accept online orders from within the UK.


Can I request delivery to an address other thane my home/billing address?

In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.


What are your delivery charges for International Customers? 

Unfortunately, we can't deliver to addresses outside the UK from our website. If you are an international customer and would like to place an order with us, please get in touch via our info@rugonline.co.uk form with the details of the items you would like to order and your full delivery address information. We will then come back to you with a quote and can organise the order for you offline.


Should I contact if I have a question about the delivery of my order? 

Yes. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@rugonline.co.uk


I have received my item, but it has arrived damaged, what should I do?

Please email returns@rugonline.co.uk as soon as you have received your order and include images of any damage. We'll then arrange for a replacement to be sent out to you.